To invest means to think about your future. The future lies in investment, it allows us to have a secure future and not worry. It is especially important to do it at the right time and on time because when the investment is delayed, the results will not be the …

Speech analytics is fast becoming a household name among top companies globally. So, if your company is yet to implement conversational analytics, you might be a few steps backwards in customer communication. The concept behind speech analytics is to use words and phrases from customer interaction to generate real-time and …

Now more than ever, an increasingly growing number of businesses are embracing the cloud computing revolution. The cloud has been greatly evolving over the past few decades, and now delivers diverse value-added functionalities, which are known to streamline and optimize how business organizations carry out their core business functions. In …

Today organizations and businesses depend heavily on technology to run things smoothly and securely. So there is plenty of motivation to outsource IT functions. It is especially true for smaller companies and self-starters, as outsourcing helps lower outgoing expenses/running costs as the company grows. There will be a point in …